FAQ

Travelling with pets

You can travel with your pet if it is placed in an adapted cage, box, bag or aquarium with a waterproof bottom. Please keep your dog on a short leash and use a muzzle if necessary. Please ensure that your pet and its cage are clean and do not disturb other passengers.

To keep bus seats clean and pleasant for all passengers, pets are not allowed on the seats. If you are travelling with your pet, be prepared to change seats if necessary if the driver requests it.

The passenger who has taken the pet with them is fully liable for any damage caused by the pet and must compensate the carrier for any damage caused.

Carriage of luggage

Yes, you can take them with you, as long as they are properly packaged. Please make sure that your belongings do not soil the cabin or other passengers and do not obstruct their movement, boarding or alighting.

If you wish to bring sports equipment and mobility equipment (light bikes, scooters, skates, etc.), please pack them with their wheels covered. This way, they will not litter the bus cabin or other passengers and everyone will have a more pleasant journey.

For the safety and comfort of you and other passengers, radioactive, explosive, poisonous, toxic, flammable, flammable and contaminating substances and unpackaged substances and articles may not be carried on the bus. Please also do not bring any objects that could stain or damage the bus.

Getting on the bus, tickets and paying

Yes, for a comfortable and smooth journey, please enter the bus at the front door and buy a ticket from the driver if you do not already have a valid ticket or free travel entitlement. Exit the bus through the rear doors. If you wish to get off at the next stop, press the STOP button in good time and proceed to the rear door as the stop approaches.

For public transport, you can pay with Mastercard, Maestro, Visa or Visa Electron. For your card to work on our buses, you need to allow contactless payments and internet purchases. You can do this at the issuing bank.

When buying a ticket with a card on IIL buses, the paper ticket will no longer be printed, so ticket sales will be faster and we will save the environment. Your ticket is electronic and linked to your card, which also allows you to transfer according to the validity period of your ticket. If there's a ticket inspector on board, show him or her the same card to check your ticket.

You can check your previously purchased tickets:

If you see this message, please check that:

  • The selector supports bank card payments - the selector has bank card stickers and they are located only on the front door.
  • Your bank card is Mastercard, Maestro, Visa or Visa Electron - no other cards can be used.
  • Use the card correctly - don't move the card back and forth in front of the selector, but place the card near the corresponding marker on the selector.
  • If you are unable to pay, please buy your ticket with cash or a single card and contact customer support: info@pilet.ee

If you do not have enough money on your card, or if the bank refuses to process a transaction (e.g. your card does not allow contactless payments), your card will be added to a "blacklist" and you will no longer be able to use it on public transport. In this case:

  • Make sure you have enough money in the account linked to your card.
  • Make sure that your card can be used to make a purchase (sufficient limit, contactless payments allowed, etc.).
  • Contact customer support info@pilet.eeto remove a card from the "blacklist".

During the check, the inspector will ask you to show your bank or collective card to verify your right to drive. The ticket check will be carried out using a device that will detect the presence and validity of the ticket.

Use of Tallinn city stops on IIL lines

If the bus is travelling in the direction entering the city (from Harjumaa to Tallinn), you can only get off the bus at some stops and not get on. If there are no passengers at that stop, the bus can skip that stop and you will get there faster. On the way out of the city, you can get on and off at all stops. For a full list of routes from here

Lost and found items and feedback

Your feedback is very important to us! You can share it by writing to iil@iil.ee or by calling our hotline 640 6780

To make sure you don't end up on this page, always check that all your belongings are with you before you leave.

However, if you have left some of your belongings on the bus, contact the bus service, which will collect all the valuable items left on the bus and store them for a short time only.

You can find all carrier contacts from here

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As of 19.06.2023, the following have been assigned from the counties to Tallinn on incoming bus services stops within the administrative territory of the city which are accessible to passengers. for exit only.

On the outbound route from Tallinn, all stops in the timetable remain available for passengers to board and alight, regardless of the length of the journey.

To get off the bus, signal this in good time by pressing the STOP button and move to the rear door as you approach the stop.

List of stops approved for departure only, by line:

  • Lines 106, 150, 151, 151A, 155, 159 (Laagna tee lines)

Priisle, Rauna, Kiviku, Mustakivi, Taevakivi, Laagna, Eagle shop, Paesilla, Mechanics School, Kumu, Vesivärava, Laulupeo, Tornimäe, Estonia, Vabaduse väljak, Hotel Tallinn, Balti jaam (Baltic Station)

  • Routes 104A, 104B, 104C, 106A, 106B, 106C, 152, 152A, 153, 154, 156, 157, 157A, 158 (St. Petersburg Road routes).

Väo, Pikamägi, Gaasi, Jüriöö Park, Suur-Paala, Väike-Paala, Sossimägi, Bus Station, Central Market, Tornimäe, Estonia, Vabaduse väljak, Hotel Tallinn, Baltic Station

The stops to get there are Kuuli, Lagedi tee, Vesse, Pae.

  • Buses 100, 170 (Laagna tee lines)

Priisle, Kumu, Bus Station, Central Market, Tornimäe, A.Laikmaa

The bus stops are Rauna, Kiviku, Mustakivi, Taevakivi, Laagna, Eagle shop, Paesilla, Mechanical school.

Buses 101, 171 (St. Petersburg Road lines)

Jüriöö Park, Suur-Paala, Väike-Paala, Sossimägi, Bus Station, Central Market, Tornimäe, A.Laikmaa

The stops to get there are Lagedi road, Väo, Pikamägi, Kuuli, Gaasi, Vesse, Pae.

  • Buses 102 (Narva mnt line)

Ussimäe tee, Priisle, Rauna, Kiviku, Mustakivi, Taevakivi, Laagna, Eagle shop, Liikuri, Lasnamägi, J.Poska, F.R.Kreutswaldi, Pronksi, Hobujaama, Linnahall, Baltic station

  • Line 103 (Suur-Sõjamäe tee)

Sõjamäe, Iron Concrete, Ruunaoja, Suur-Sõjamäe, Tobacco, Orto, Kesk-Sõjamäe, Ülemiste station, Sossimägi, Bus station Station

  • Buses 172 (Narva mnt line)

Ussimäe tee, Priisle, Black Stone, Sky Stone, Lagna, Eagle Shop, Paesilla, Mechanics School, Kumu, Waterfall, Song Festival, Tower Hill, A.Laikmaa

Stops to get there are Käära, Ristaia, Iru

  • Buses 173 (Pärnamäe tee line)

Laiaküla, Pärnamäe tee, Teletorn, Kloostrimetsa, Metsakalmistu, Kalmuse tee, Pirita, Lillepi, Maarjamägi, Lille Pavilion, Lauluväljak, J.Poska, Hobujaama, Linnahall, Mere puiestee, Balti jaam (Baltic station)

Stops to get there Käära, Ristaia

  • Lines 114, 115, 174

J.Poska, F.R.Kreutswaldi, Bronze, Hobujaama, Mere puiestee, Linnahall, Baltic Station

The entrance stops are Merivälja, Tuule tee, Aia tee, Kaasiku, Mähe tee, Randvere tee, Supluse puiestee, Pirita, Rummu, Lillepi, Maarjamägi, Lillepavilion, Lauluväljak.

  • Lines 108, 108A, 109, 111, 111A, 118, 118A, 122, 123, 126, 127, 127A, 128, 128A, 129, 129A, 136, 137, 145, 146, 148, 149 149

Looga, Humala, Lille, Taxi Park, Koidu, Vabaduse väljak, Hotel Tallinn, Baltic station

Bus stops on the way to Paldiski mnt for buses to Uuemäe, Paemurru, Järvekalda, Järveotsa tee, Sõudebaasi, Haabersti, Zoo, Pirni.

buses in the direction of Rannamõisa Printsu tee, Tähistaeva, Pikaliiva, Sõba, Haabersti, Zoo, Pirni

  • Line 124

Meistri, Autobussikoondis, E.Vilde tee, Männi, Chemistry, Mustamäe

Stops for access Järvekalda, Järveotsa tee, Väike-Õismäe, Kullerkupu, Nurmenuku.

  • Lines 107

Kadaka, Mustamäe, Chemistry, Liivaku, Lepistiku, Siili, Linnu tee, Taxi Park, Koidu, Vabaduse väljak, Hotel Tallinn, Baltic station

Stops for access are Uuemäe, Paemurru, Järvekalda, Järveotsa tee.

  • Line 119

Hõimu, J.V.Jannseni, Hiiu, Valdeku, Risti, Järve, Hallivanamehe, Kalev, Tallinn-Väike, Vineeri, Kosmos, Viru

Stops Nõlvaku, Vana-Pääsküla for the approach

  • Lines 117, 117A, 177

Lake, Hallivanamehe, Kalev, Tallinn-Väike, Plywood, Kosmos, Viru

Stops to get there are Männiku, Kauge, Pihlaka, P.Kerese, Karusmarja, Värava, Liiva station, Liiva, Risti.

  • Lines 178

Lake, Hallivanamehe, Kalev, Tallinn-Väike, Plywood, Kosmos, Estonia

Stops to get there are Raudalu, Kaarla, Raku, Liivametsa, Viljandi road.

  • Line 191

Valdeku, Risti, Järve, Hallivanamehe, Kalev, Tallinn-Väike, Plywood, Kosmos, Vabaduse-Väljak, Viru

Stops for access are Nõlvaku, Vana-Pääsküla, Vikerkaare, J.V. J.J. Jannseni, Hiiu

  • Line 163

Ehitajate tee, Liivaku, Vambola, Lepistiku, Siili, Linnu tee, Taksopark, Koidu, Vabaduse väljak, Estonia

Stops Nõlvaku, Vana-Pääsküla, Salve, Nõmme, University of Technology to get there.

  • Lines 116, 116A, 116B

Järve, Hallivanamehe, Kalev, Tallinn-Väike, Vineeri, Kosmos, Vabaduse väljak, Viru, Baltic station

Stops to get there are Raudalu, Kaarla, Raku, Liivametsa, Viljandi road.

  • Lines 105, 120, 120A, 121, 125, 125A, 130, 131, 132, 134, 135, 135A, 135C, 138, 139, 140, 141, 144, 162, 164 

Sossimägi, Central Market, Tornimäe, Estonia, Vabaduse väljak, Hotel Tallinn, Baltic Station

Stops to get there are Mõigu (except 132, 132A, 162), Airport, Lindakivi, Bus station.

  • Rapla county line 25

Lake, Hallivanamehe, Kalev, Tallinn-Väike, Plywood, Kosmos, Estonia

Stops to get there are Raudalu, Kaarla, Raku, Liivametsa, Viljandi road.

  • Rapla county line 30

Hiiu, Risti, Kalev, Tallinn-Väike, Vineeri, Kosmos, Estonia

For the entrance, the stop is Vana-Pääsküla

  • West-Viru County line 18V

Black Stone, Eagle shop, Laulupeo, Tornimäe, Estonia, Vabaduse Square, Hotel Tallinn, Baltic Station

  • Läänemaa line 712

Järveotsa road, Rowing base, Taxi park, Tallinn bus station

  • Läänemaa line 732

Järve, Tallinn bus station

For the entrance, the stop is Vana-Pääsküla

  • No change on routes 160 and 180E in Harju County

Season tickets are valid for 30 days and entitle you to use IIL buses an unlimited number of times during this period. The ticket is valid in the selected zone or in all zones in Läänemaa.

Season tickets are valid for 30 days and entitle you to use IIL buses an unlimited number of times during this period. The ticket is valid in the selected zone or in all zones of Raplamaa.

Season tickets are valid for 30 days and entitle you to use IIL buses an unlimited number of times during this period. The ticket is valid in selected zones in Harju County or in the entire IIL region.

Shared tickets are valid for 30 days in selected fare zones. During this period, you can use IIL buses, Tallinn city trains and, with the corresponding ticket, Elron trains an unlimited number of times.

Map of price zones

On route 1A, zone West1 season tickets are valid. These entitle you to use all IIL buses an unlimited number of times in the zone or zones of your choice for 30 days.

Season tickets are valid for 30 days and entitle you to use IIL buses an unlimited number of times during this period. The ticket is valid in the selected zone or in all zones in West-Viru County.

With an individual ticket, you can transfer to other IIL routes during the validity of the ticket. The validity period depends on the number of zones:

  • single zone ticket - 60 minutes
  • two-zone ticket - 90 minutes
  • three-zone ticket - 120 minutes
  • four-zone ticket - 150 minutes
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